Overview

This Privacy Notice explains how Learning and Development Hub (“L&D Hub”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you engage with us through our website, learning platform, mobile applications, or any digital services (collectively, the “Site”).

L&D Hub is committed to safeguarding your privacy. If you have any questions, please contact us at info@ldhub.org.uk. Your use of our Site is subject to our Terms & Conditions, which work alongside this Privacy Notice.

Registered Address:

Learning and Development Hub

86-90 Paul Street, London, EC2A 4NE

United Kingdom

What We Do

We provide innovative and accessible training solutions to individuals and organisations looking to develop professionally. Our hybrid learning model includes online modules, in-person workshops, and customised training programmes. As part of delivering these services, we collect and process some personal information to ensure a seamless, secure, and tailored learning experience.

What This Privacy Notice Covers

This Privacy Notice covers information we collect directly from you or indirectly when you interact with our services. Some areas of our Site can be browsed anonymously, but to benefit from our full services — including account registration, personalised training pathways, and access to premium resources — we may require Personal Data, which includes any data that can identify you.

Information We Collect

• Information You Provide to Us

• When you register: name, email address, telephone number, organisation (if applicable)
• When using our services: course preferences, submitted work, feedback in discussions or live chats
• When contacting us: customer service communications, survey responses, webinar attendance

   

• Information We Collect Automatically

• Usage data: pages visited, learning activities, quiz completions
• Device information: IP address, browser, time zone, language, device type
• Cookies: We use cookies to enhance your experience (e.g. save login, personalise content). You can manage your preferences through your browser settings.
  
  

How We Use Your Information

We use your personal data to:

• Provide access to learning content and track progress
• Customise learning recommendations
• Communicate service updates, event invites, or offers
• Improve the quality and security of our services
• Fulfil contractual or legal obligations
• Analyse anonymised learning patterns for course improvement
  
  

Legal Grounds for Processing Your Data

We rely on the following legal bases:

• Contractual necessity – e.g. when you register for a course
• Legitimate interests – e.g. course improvement, internal analytics
• Legal obligations – e.g. retaining financial records
• Consent – e.g. for optional marketing emails (you can withdraw at any time)
  
  

Data Sharing and Third Parties

We do not sell your personal data. We may share your information with trusted third parties for:

• Hosting and maintaining the platform
• Processing payments (via secure third-party gateways)
• Identity verification (for certified programmes)
• Analytics and marketing services (e.g. Google Analytics)
• Regulatory bodies when legally required
  
  

All service providers operate under strict confidentiality and data protection obligations.

Retention of Data

We store your personal data only as long as needed. Typically:

• Inactive accounts are removed after 2 years
• Financial data is retained for 7 years (in line with UK accounting laws)
• Training records may be retained for certification purposes unless deletion is requested
  
  

Your Rights

You have the right to:

• Request a copy of your data
• Correct or update personal information
• Withdraw consent at any time (where consent is the legal basis)
• Request deletion or restriction of your data (under specific conditions)
• Object to processing based on legitimate interest
• Lodge a complaint with the ICO (Information Commissioner’s Office)
  
  

Cookies

We use cookies to:

• Recognise you on return visits
• Keep you logged in
• Tailor your learning journey
• Collect usage analytics
  
  

You can disable cookies in your browser settings. Please note, this may affect certain site functions. For more detail, please refer to our Cookie Policy.

Updates to this Policy

We review this Privacy Notice from time to time and may make updates to reflect changes in our practices. Any changes will be published on our website and dated accordingly.

Last updated: 2 April 2025

Contact Us

Learning and Development Hub

86-90 Paul Street, London, EC2A 4NE

Email: info@ldhub.org.uk

Website: www.ldhub.org.uk