Learning and Development Hub (“L&D Hub”, “we”, “us”, or “our”) uses cookies across our website and digital platforms (“Site”) to enhance your experience, personalise content, and analyse how our services are used. This Cookies Policy explains what cookies are, how and why we use them, and what choices you have. Please read this in conjunction with our Privacy Notice for full details on how we handle your personal data.

What are cookies?

Cookies are small text files placed on your device when you visit a website. They help the website remember you — for example, your login, preferences, or activity — to improve your browsing experience. They also help us understand how our Site is used so we can continue to enhance its performance and user experience.

Cookies may be “session” cookies (deleted once you close your browser) or “persistent” cookies (stored until they expire or are deleted). We may also use web beacons — small graphic files that track your behaviour on our Site — to support analytics and content optimisation.

How L&D Hub uses cookies

We use cookies to:

• Keep you logged in and maintain secure access
• Store your preferences (such as language or location)
• Track how our Site is used and improve performance
• Personalise content and make learning experiences smoother
• Measure the effectiveness of our marketing campaigns
  
  

Types of cookies we use

• Essential Cookies
  These are strictly necessary for the Site to function properly. They support tasks such as logging in, navigating the platform, and accessing secure areas.
  
  

• Analytical/Performance Cookies
  These help us understand how users interact with our Site by collecting information such as page views, time spent, and navigation paths. This insight helps us improve our content and usability.
  
  

• Functionality Cookies
  These allow the Site to remember your settings and preferences (like your name, selected courses, or location) for a more personalised experience on return visits.
  
  

• Targeting Cookies
  These track your activity across the Site so we can show you more relevant content and learning opportunities. They may also be used to measure the effectiveness of our advertising and content strategy.
  
  

Third-Party Cookies

We sometimes partner with trusted third parties to support our analytics, marketing, and platform integrations. These partners may place cookies that support:

• Tracking Cookies
  Help us understand how visitors behave across the Site and connect those behaviours to engagement metrics like course completions or downloads.
  
  

• Partner Cookies
  Used by our marketing and advertising partners to understand the effectiveness of their campaigns and ensure relevant ads are delivered to you.
  
  

• Optimisation Cookies
  Allow real-time evaluation of how users convert through different traffic sources, helping us optimise the user journey.
  
  

Your choices and cookie management

You have control over your cookie preferences. You can:

• Adjust your browser settings to block or delete cookies
• Use the cookie banner or “Manage Preferences” options on our Site to change your settings
• Clear cookies from your browser manually at any time
  
  

Please note: If you disable some or all cookies, parts of our Site may not function correctly — such as logging in, saving progress, or accessing personalised features.

Do Not Track (DNT) Signals

Some browsers offer a “Do Not Track” setting. Currently, there is no legal or industry-standard for DNT compliance, so our Site does not respond to DNT signals at this time.

Need help?

If you have any questions about our use of cookies or how to manage your preferences, feel free to contact us at info@ldhub.org.uk.

Last updated: 2 April 2025