Working with young people who display challenging behaviour requires patience, understanding, and a proactive approach rooted in relationship-building and effective communication. This course equips staff and carers with the tools and confidence to better understand the roots of negative behaviour and prevent its escalation.

The training explores the underlying causes of challenging behaviour, including trauma, unmet needs, and developmental factors. It supports participants to reflect on their own responses and introduces practical strategies for de-escalation, communication, and creating supportive environments that foster positive behavioural change.

Through interactive discussions, real-life case studies, and scenario-based learning, attendees will develop a toolkit of preventative approaches that promote cooperation, build trust, and encourage positive choices in young people. The course places a strong emphasis on empathy, consistency, and restorative practices as foundations for behaviour support.

By the end of the course, participants will feel more equipped to respond effectively to difficult behaviour, reduce conflict, and build meaningful relationships that support positive development and wellbeing.

Ideal for:

• Residential care workers and foster carers
• Teachers, teaching assistants, and education support staff
• Youth workers and mentoring professionals
• Social workers and safeguarding teams
• Support staff in alternative provision and SEND settings

Key Takeaways:

• Understanding the causes and functions of challenging behaviour
• Exploring proactive and preventative behaviour strategies
• Building effective communication and de-escalation skills
• Responding to behaviour in a way that supports long-term change
• Creating safe, supportive environments that foster trust and consistency

Additional Benefits:

• Build confidence in responding to behavioural challenges
• Learn trauma-informed and restorative approaches
• Develop reflective practice to improve relationships and outcomes
• Access a toolkit of strategies that can be applied immediately in practice

This course is essential for professionals committed to supporting young people with compassion, clarity, and consistency—helping them develop the skills and relationships they need to thrive.