Working with children and young people can present moments that test our skills, particularly when it comes to responding to behaviour in ways that are effective, supportive, and trauma-informed. This training recognises that “challenging” behaviour is often a reflection of how we perceive and respond to it, and focuses on strengthening our professional capacity to engage constructively in these situations.

Participants will explore the underlying causes of behaviour, as well as strategies to de-escalate and respond in ways that promote safety, dignity, and relationship-building. Together, we will consider the psychological and environmental factors that influence behaviour, including trauma, unmet needs, and emotional regulation difficulties, while reflecting on our own responses and their impact.

Through interactive discussions and real-world scenarios, attendees will build confidence in applying behaviour response techniques that prioritise empathy, clear communication, and consistent boundaries. The session will equip participants to recognise their own role in shaping outcomes, helping to create environments where both practitioners and young people can thrive.

Ideal for:

• Teachers, school staff, and education professionals
• Youth workers and safeguarding officers
• Social workers and family support practitioners
• Care and support workers in residential or community settings
• Police officers and frontline professionals working with vulnerable individuals

Key Takeaways:

• Recognising that “challenging” behaviour is often about our own response
• Understanding the root causes of behaviour
• Applying trauma-informed approaches to behaviour management
• Developing de-escalation and conflict resolution skills
• Building positive, professional relationships that support behavioural change
• Setting clear, respectful boundaries while maintaining a supportive approach

Additional Benefits:

• Gain confidence in managing challenging situations effectively
• Enhance communication and relationship-building skills
• Learn practical strategies to reduce incidents of conflict and escalation
• Access expert guidance on best practices for working with complex behaviours

This course is essential for professionals seeking to create safe, supportive environments where behaviour is met with understanding, and where responses empower positive change.